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    • Monday – Friday 9:30 AM - 6:30 PM
    • Saturday 9:30 AM - 6:30 PM
    • +91 91 5292 8553

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    • Monday – Friday 8:30 AM - 6:00 PM
    • +91 91 5292 8550

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    Investor Grievance (Trading and DP)

    Escalation Matrix (Annexure A)
    As per NSE Circular No. NSE/ISC/52517 dated 03rd June 2022, BSE Circular No. : 20220614-15 dated 14th June 2022 and CDSL communique: CDSL/IG/DP/2022/468 dated August 17, 2022
    Details ofContact PersonAddressContact No.Email ID
    Customer careSupport Executive4th Floor, Rustom Building,29,
    Veer Nariman Road, Fort, Mumbai    		+919152928550support@stoxbox.in
    Head of Customer careHarshad Shah4th Floor, Rustom Building,29,
    Veer Nariman Road, Fort, Mumbai    		+919699699919Harshad Shah@bpwealth.com
    Head of ComplianceJatin Shah203, SS house, 2nd floor, Nehru Road,
    Opp Petrol Pump, Vile Parle (East) Mumbai - 400057    		+919892896578 compliance@bpwealth.com
    In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with
      1. CDSL at https://www.cdslindia.com/Footer/grievances.aspx -(in case of DP transaction)
      2. BSE at https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx -(in case of BSE transaction)
      3. NSE at https://investorhelpline.nseindia.com/ NICEPLUS/ – (in case of NSE transaction)
    OR
    4.SEBI at https://scores.gov.in/scores/Welcome.html Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.  
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    *All subscription pricing plans mentioned across the website are exclusive of 18% GST

    By signing up, you agree to receive transactional messages on WhatsApp. You may also receive a call from a BP Wealth representative to help you with the account opening process

    Disclosures and Disclaimer: Investment in securities markets are subject to market risks; please read all the related documents carefully before investing. The securities quoted are exemplary and are not recommendatory. Past performance is not indicative of future results. Details provided in the above newsletter are for educational purposes and should not be construed as investment advice by BP Equities Pvt. Ltd. Investors should consult their investment advisor before making any investment decision. BP Equities Pvt Ltd – SEBI Regn No: INZ000176539 (BSE/NSE), IN-DP-CDSL-183-2002 (CDSL), INH000000974 (Research Analyst), CIN: U45200MH1994PTC081564. Please ensure you carefully read the Risk Disclosure Document as prescribed by SEBI | ICF

    Attention Investors

    1. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.
    2. Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.
    3. Pay 20% upfront margin of the transaction value to trade in cash market segment.
    4.  Investors may please refer to the Exchange’s Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard.
    5. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.

    Issued in the interest of Investors

    Communications: When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

    Investor Alert:

    1. Prevent Unauthorised Transactions in your demat account –> Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from CDSL on the same day………………….issued in the interest of investors.
    2. KYC is one time exercise while dealing in securities markets – once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.
    3. No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor’s account.

    BP Equities Pvt Ltd – SEBI Regn No: INZ000176539 (BSE/NSE), INZ000030431 (MCX/NCDEX), IN-DP-CDSL-183-2002 (CDSL),
    INH000000974 (Research Analyst) CIN: U45200MH1994PTC081564
    BP Comtrade Pvt Ltd – SEBI Regn No: INZ000030431 CIN: U45200MH1994PTC081564

    For complaints, send email on investor@bpwealth.com

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